![]() Maybe a customer has a question that they are shy to ask publicly. Take sensitive topics privateįacebook Messenger is a good channel for conversations that are better kept private. By using Facebook Messenger to simplify the question-and-answer exchange, your brand can help customers make shopping decisions. Other times, people are one question away from making a purchase. In a Facebook poll, 65% of people said they’re more likely to shop with a business they can reach via chat. And trust makes it easier for customers to shop. The option to message your business earns customer trust. And now that the channel is open, you can.įollow-up to make a special offer, anticipate a need, introduce a new product or service that might be relevant, etc. Once your business has responded to an initial message, there are several reasons why you might want to re-contact this customer in the future. Each message exchanged is a chance to learn valuable information about a customer that can help build a long-term relationship. When someone reaches out to you on Facebook Messenger, it creates an opportunity for your business to follow-up. If you have to choose between a company with support and another without, which would you pick? Which one would you return to? Unsurprisingly, once people start messaging businesses, it often becomes their top way to contact businesses. Imagine you’re about to make a big purchase. Just knowing messaging is available is enough for some customers. In a poll by Facebook, the majority of people who message businesses say that the option helps them feel more confident about a brand. If your company is open to dialogue, your company is easier to trust.Īnd that trust can be earned on reputation alone. More than 74% of respondents message business to make a purchase. ![]() Some 75% of respondents message businesses for support.More than 81% of respondents message businesses to ask about products or services.Here’s how people use Facebook Messenger, according to a Facebook research poll: Additionally, more than 59% expect to message businesses to make purchases. In a global survey run by Facebook, more than 70% of people said they expect to be able to message businesses for customer service. Provide quality customer serviceĭigital natives expect your business to be online and available. Thinking about using Facebook Messenger for business? Here are some of the top benefits. Benefits of using Facebook Messenger for business Businesses can use it to answer questions from customers or as an advertising channel.įacebook Messenger is free to use for anyone with a Facebook account and an internet connection. Messenger is also a popular customer service channel for brands that have a presence on Facebook. As of June 2021, Facebook is testing an in-app payment system, Facebook Pay, that will allow users to request and send money through Messenger. Users can personalize their experience with a selection of chat themes, stickers and custom reactions featuring avatars. The platform supports text messaging, voice and video calls (including group video calls). Over 1.3 billion users around the world (and 181 million in the United States alone) use Messenger to stay connected with friends and family - and businesses. ![]() What is Facebook Messenger?įacebook Messenger is Facebook’s dedicated messaging app and platform. Click on the Settings or Cog icon at the bottom of your Messenger chat box as shown below.Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place. If you also have the same problem as my cousin and you're now at wits' end looking for a way to disable chat with one or two noisy friends on Facebook, here's how you do it:ġ. Now, it's a bit more complicated to do but the option is still there. And I agree, it used to be very easy to turn off chat for specific Facebook friends. I told her, "Well, yeah, that can be such a drag. That's the question that one of my female cousins asked me after we had our big family dinner last night. ![]() Is that feature still available or Facebook altogether removed it?" It used to be really easy to disable chat for one person on Messenger but now, I can't seem to find that option. He doesn't know it but he has become a real source of stress for me. The thing is, I can't really block him because he's an office-mate. Every time he sees me online, he messages about the most trivial things and it makes me less productive at work. "Mark, there's someone who keeps bugging me on Facebook Messenger. ![]()
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